Refund policy

Return & Refund Policy

Last Updated: 17 September 2026

At Gayaabi, we want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing your order.

1. Return Window - Garments

Eligible garments can be returned if a return request is raised within 7 days from the date of delivery.

Please note: The 7-day period applies to raising the return request and does not mean that the return pickup must be completed within 7 days. Once your return request is approved, pickup will be scheduled separately.

We encourage customers to inspect the product soon after delivery and raise a return request if they find any issue.

2. Conditions for Garment Returns

To be eligible for a return, the garment must:

Be unused and unworn.
Be unwashed and unaltered.
Be free from stains, makeup, perfume, damage or any other signs of use.
Have all original tags and labels attached.
Be returned with the original packaging, wherever applicable.
Be in the same condition in which it was received.

Gayaabi reserves the right to reject a return if the product does not meet these conditions.

3. Earrings & Jewellery

For hygiene reasons, earrings are not eligible for return or exchange for change of mind.

However, if you receive an earring that is:

Damaged,
Defective, or
Different from what you ordered,

please contact us within 48 hours of delivery.

Please provide clear photographs/videos of the product and packaging. After verification, Gayaabi may provide a replacement or refund, as applicable.

4. Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a damaged, defective or incorrect product, contact Gayaabi within 48 hours of delivery with:

Your order number
Photographs of the product
Photographs of the packaging
A short video/unboxing video, where available

Once the issue is verified, Gayaabi will arrange an appropriate resolution, which may include a replacement or refund.

5. How to Raise a Return Request

For an eligible garment:

Contact Gayaabi within 7 days from the date of delivery.
Provide your order number and reason for the return.
Share photographs/videos if requested.
Wait for confirmation that your return request has been approved.
Once approved, the return pickup will be scheduled.
Please securely pack the product before handing it over to the courier partner.

Returns sent without prior approval may not be accepted.

6. Return Pickup

Once a return request is approved, Gayaabi or its logistics partner will arrange the return pickup.

Pickup timing may vary depending on the customer’s location, courier availability and operational circumstances.

The return request remains valid as long as it was raised within the applicable return period.

7. Return Shipping Charges

For a customer-requested return, applicable return shipping charges may be deducted from the refund amount.

For a return caused by a wrong, damaged or defective product confirmed to be Gayaabi’s responsibility, Gayaabi will bear the applicable return shipping cost.

8. Refund Process

Once the returned product reaches Gayaabi, it will be inspected.

If the product meets the return conditions, the refund will be approved and processed.

Refunds will generally be issued to the original payment method, wherever applicable.

Please note that the time taken for the refund to appear in your bank account or payment method may depend on the bank, payment gateway or financial institution.

9. Shipping Charges

Original shipping charges, if separately charged, may be non-refundable for customer-requested returns.

If the return is due to a confirmed wrong, damaged or defective product, Gayaabi will determine the appropriate refund of applicable shipping charges.

10. Non-Returnable Items

The following are generally not eligible for return:

Earrings and other jewellery marked as non-returnable.
Used, worn or washed garments.
Altered or modified garments.
Products with removed or damaged tags.
Products with stains, makeup, perfume or other signs of use.
Products damaged after delivery due to improper handling or use.
Products for which the return request is raised after the applicable return period.
Products specifically marked “Non-Returnable” on the product page.

11. Exchanges

Exchange availability may depend on product, size and stock availability.

If an exchange is offered for a particular product, the customer must meet the same product-condition requirements applicable to returns.

Where an exchange is unavailable, an eligible return may instead be processed according to this policy.

12. Order Cancellation

Orders may be cancelled before they are shipped, subject to the order’s processing status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable return policy will apply.

13. Return Inspection

All returned products are subject to inspection after they reach Gayaabi.

A return request being approved or a pickup being scheduled does not automatically guarantee a refund. The returned product must satisfy the conditions mentioned in this policy.